When it comes to smart home automation, Honeywell offers a range of products and platforms designed to enhance security, comfort, and energy efficiency. Two of their popular solutions—Total Connect and Total Connect Comfort—often lead to some confusion among homeowners and professionals. Although they sound similar, these platforms serve distinct purposes and cater to different types of home automation needs.
Total Connect is primarily a security-oriented platform, while Total Connect Comfort focuses more on climate control and energy management. Understanding the purpose, functionality, and compatibility of each can help users make the right choice for their smart home setup.
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What is Total Connect?
Total Connect, sometimes referred to as “Total Connect 2.0,” is Honeywell’s remote services platform geared toward home security and automation. It allows users to remotely monitor their home security systems, receive alerts, and control devices from a mobile app or web portal. This service is commonly used in combination with Honeywell’s security panels like the Lyric or ProSeries systems.
- Remote arm and disarm of security systems
- Live video streaming from connected cameras
- Mobile alerts for break-ins, fires, and more
- Control smart locks, lights, and garage doors

Total Connect is often used in both residential and small commercial environments. For full functionality, it typically requires professional installation and possibly a subscription through a local security dealer.
What is Total Connect Comfort?
In contrast, Total Connect Comfort is Honeywell’s platform designed for managing HVAC systems. This app allows homeowners to remotely monitor and control their thermostats, ensuring maximum comfort and energy savings. It supports smart thermostats such as the Honeywell Home Wi-Fi 9000 and VisionPRO thermostats.
- Remote control of heating and cooling systems
- Scheduling temperature changes
- Energy usage monitoring
- Integration with smart assistants like Alexa and Google Assistant
This platform is user-friendly and typically does not require professional installation if the thermostat is compatible with DIY setups. It is particularly beneficial for people who want to optimize their energy consumption and control home temperature remotely.

Key Differences Between Total Connect and Total Connect Comfort
While both systems offer remote control features via mobile apps, there are some critical distinctions that set them apart:
Feature | Total Connect | Total Connect Comfort |
---|---|---|
Primary Function | Security and Automation | Climate and Energy Management |
Device Compatibility | Security panels, cameras, smart locks | Smart thermostats |
User Type | Security-conscious homeowners, small business owners | Energy-conscious homeowners |
Subscription | Usually required via security dealers | Usually free or optional paid features |
Installation | Often requires professional setup | Frequently DIY |
Conclusion
Ultimately, the choice between Total Connect and Total Connect Comfort depends on individual priorities. If the goal is to enhance home security with live monitoring and smart alerts, Total Connect is the clear choice. If the focus is optimizing indoor comfort and reducing energy bills, then Total Connect Comfort is the more suitable platform.

Some homeowners even use both platforms in tandem, creating a holistic smart home environment managed efficiently from their smartphones.
Frequently Asked Questions (FAQ)
- Can I use Total Connect and Total Connect Comfort together?
Yes, but they are separate apps and platforms. You will need to manage each through its respective interface. - Is there a subscription fee for Total Connect Comfort?
Generally, Total Connect Comfort is free to use. Some thermostats may offer premium features with a fee. - Do I need professional installation for either system?
Total Connect usually requires professional installation. Total Connect Comfort can often be installed by the homeowner. - Can I control multiple homes with either app?
Yes, both platforms allow for multi-location control as long as each location has compatible devices. - Which app works with Alexa or Google Assistant?
Total Connect Comfort integrates with both Alexa and Google Assistant for voice-controlled temperature settings.